To understand this first united you will need to know this words:
- Courtesy: Is the act of showing kidness and consideration.
- Could i speak to: To ask for the person you wish wo speak with.
- Can you connect me to extension: Ask for a telephone extension number.
SPEAKING
B: Good morning. Management Department. This is Danna speaking.
A: Hello, this is Diego Herrera calling from Humans Resources.
B: Hello, Diego. How may i direct your call?
A: May i speak to Bethany Foster please?
B: I'm sorry, Bethany isn't in right now. I would be happy to take a message for you.
A: Well, it's a rather important doubt that i have to discuss with her. Is there a better leave a message with you then.
B: Well, i could connect you with her voicemail. She might check that before she comes into the office.
A: Oh good. Tha would be wonderful.
B: Ok, i'm connecting you now. Have a nice day Mr. Herrera.
A: And you too. Thanks for all your help.
WRITING
Caller: Mr. Diego Herrera
Purpose of call: To inform Bethany Foster of an important doubt of Mr. Diego Herrera has.
Options Provided: Take a message; leave message on voicemail.
Caller reaction: Caller decided to be put through to Bethany Foster's voicemail.
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