PRODUCT PROBLEMS - 3

Product problems - 3

To understand this first united you will need to know this words:

• Guarantee: Is a promise that if something purchased does not work, it will be replaced, repaired or money refunded.
• Refund: Is money that is returned to a buyer because he or she no longer wants the product.
• Satisfied: That person is pleased with someone or something.
• Receipt: Is a document that shows money was exchanged for a product.
• Make: Is the name of the company that produces a product.
• Model number: Is a set of numbers on a product that identifies its features.
• Warranty: Is the promise of a company to repair or replace an item.

SPEAKING

A: Welcome to Samsung store. How can i help you?
B: I'd like to return this cell phone
A: Okay. I'II need to see the original receipt please!
B: Oh, i don't have it any more. I brought the warranty though. Here you go.
A: That'll work, Thanks. Do you know what make and model of cell phone is?
B: It's the Galaxy 9s.
A: Okay. Now, why are you returning the cell phone?
B: I don't really like the sound quality. It just Wasn't worth the money.
A: Oh. Now we can only give refunds if you have the receipt
B: But i can get a replacement, right?
A:Sure, pick something out in the showroom and then we'll complete the necessary forms.
B: Great. Thanks.

WRITING 

Make: Galaxy
Model: 9s
Customer has receipt: Yes
Reason for return: The customer felt the product was not worth the money.