To understand this first united you will need to know this words:
- Mail order: If a product is mail order, it is selected from catalogues, ordered by mail and shipped to the buyer.
- Item number:Is the special code that identifies a product
- Retailers: A retailer sells products to customers, usually throgh a store or web site.
- Wholesales: It is sold in large quantities at a lower price.
- Direct sales: Is a system of marketing through independent salesperson instead of retailers.
- Phone order: Is an order for a product placed over the phone.
SPEAKING
Employee: Thank you for calling Danna's shop online. How can i help you?
Customer: I'd like to order some shirts from your cataloge please.
Employee: Great, do you have the item number?
Customer: Yes. It's 26547gh
Employee: The wild printed shirt?
Customer: Yes. I need 5 in small size please.
Employee: What color would you like?
Customer: Do you have them in black?
Employee: Yes, The price is $20 dls per shirt, pluss $6 dls shipping.
Customer: it's sounds reasonable. And if i decide i don't like them?
Employee: Our clothes are guaranteed. you can return or echange them if you're not satisfied.
Customer:That's perfect. Thank you.
WRITING
WILD PRINTED SHIRT
Sizes: Small, medium, large, extra large.
Colors: Pink, black, white, navy blue, army green.
Returns: We promised our clothes are the best quality at the best price. Reurn your items free of charge if you are not completely satisfied.
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